Highly skilled customer care teams will ensure a positive, lasting impression, fully aligned with your brand, its values, and strategic focus. An extension of your business, we will represent you with the same care and attention as you would yourself.
Highly responsive customer service frameworks designed to scale operations and meet demand without any compromise to service.
A dedicated team of specialists with a clear understanding of ecommerce business processes, always available and ready to serve.
A solid infrastructure, comprehensive training, detailed reporting, security, and compliance underwrite our exacting service.
We operate an omni-channel contact centre experience where our industry-leading communication-handling software enables inbound calls and email management, webchat, SMS, and social communication all in one unified, real-time interface. You can rest assured that, regardless of which device or channel your customer selects to interact with you, they will receive a seamless and satisfying brand experience. We can even analyse the channels your customers use to interact with your brand and create an effective strategy to suit.
Professional representation of your brand is essential to ensuring the preservation of the reputation you have worked hard to create—you want a partnership which will add value and fill your customers with confidence when doing business with you. At AS Middle East, your brand is in the best of hands. Our physical site and technical infrastructure keep your customer data stable and secure, while our highly skilled customer contact team ensures all communication is fully aligned with your brand values and positively reinforces your image.
With exceptional knowledge and powerful technology resources that are fully customisable to your requirements, we are able to deliver unique and branded customer experiences quickly, efficiently, and with exceptional customer satisfaction. Our highly responsive service framework makes deployment fast and simple—on your end, the experience is essentially plug-in-and-go. We have designed our services for maximum flexibility affording you the ability to scale operations to meet shifting demand without any compromise to customer experience.
Within the call centre is the ability to measure and monitor business performance by proactively integrating consumer interaction data into our analytics. Our customised dashboards and advanced reporting tools allow us to skilfully manage real-time KPIs and SLAs in line with our agreement. Detailing every aspect of the contact experience, customer behaviour patterns, and channel effectiveness, we give you access to valuable and actionable insights, unlocking the ability to enhance consumer experiences and improve business outcomes.